Tel-One Support

Getting Started 1

• Contacting Support

Account Forms 5

• Credit Card Authorization-Hosted VoIP Services
• Credit Card Authorization-Products and Services
• Verizon FIOS Letter Of Agency
• Local Number LOA (Letter Of Agency)
• Toll-Free LOA (Letter Of Agency)

White Papers and Brochures 2

• Tel-One VoIP Consulting Brochure
• Tel-One Cabling Brochure

What Is VoIP 35

• Why is VoIP on the market now?
• Can I call people who have regular telephones?
• Can I keep my current number? Can I move my number to Tel-One?
• What do I do while my telephone numbers are being moved?
• Can I make conference calls?

See all 35 articles

VoIP Defenitions 7

• AA and IVR
• Bridge Mode
• CODEC
• Jitters
• Latency

See all 7 articles

How To Guide CloudOnePBX System Users 4

• Voice Mail Guide and Voice Mail Tree
• Yealink T41 Call Forward
• Yealink T41 Ring Tones
• Yealink T41P Call Forward Options

Trouble shooting a Problem with a Yealink Phone 4

• How to find a Mac address of the Yealinlk phone
• How to find a serial number of the Yealinlk phone
• Yealink T41 Setting Up the phone out of the box
• YealinkT41 Connecting the phone

Administrator Programming 11

• How to ESI Administrator Programming Overview
• How to ESI Enter Administrator Programming Mode
• How To ESI Set Time and Date
• How To ESI Record Main Greeting Day-Night
• How to ESI Record Holiday Greeting

See all 11 articles

How To Use My Phone 7

• How To: Retrieving Messages From Outside The Office
• How To: Hold/Exclusive Hold Diffrence
• How to: Exclusive Hold
• How to: Transferring an Outside Call
• How to: Transferring an Internal Call

See all 7 articles

Phone Programming 15

• Phone Programming Menu
• How to: Personal Greetings
• How to:Retrieving Voice Mail from your ESI Phone
• How to: Keys' Functions During Voice Mail Message
• How to:Leaving messages

See all 15 articles

Phones detail 4

• ESI 60 Business Phone-Feature Keys
• ESI 40 Business Phone-Feature Keys
• ESI 48-Key Phone -Feature Keys
• ESI 24-Key Phone-Feature Keys

Cloud One UC SIP Phones 8

• Yealink 23G Quick Reference Guide
• Yealink 29G Quick Reference Guide
• Yealink 56P Quick Reference Guide
• Yealink 41P Quick Reference Guide
• Yealink 42G Quick Reference Guide

See all 8 articles

User Guides 4

• Making Calls
• Receiving Calls
• Handling Calls
• Attendant Console

Brochures 11

• About Cloud One UC
• ECOSYSTEM
• Voice And UC Solutions at Work
• ReachUC Mobile and Desktop Solution
• Interactive Real-Time Conferencing

See all 11 articles

Voice Mail Guides 4

• Voicemail Setting Up Your Mail Box
• Voice Mail Tree
• Accessing Voicemail from Outside the Phone System
• What is Enhanced Voicemail?

Office Manager Functions 4

• Star Codes
• Conference Room(s) Controls
• Reserved Number Space
• How to Use the Meeting Manager Software

Cloud One UC Outlook click to call 1

• ReachUC for Outlook, Click to Call Feature

Broadband Routers with Known Issues 1

• Routers with Known Issues

Cloud One UC Call Center 4

• Daily Call Statistics Report
• Contact Center Monitoring and Reports
• How to configure Call Center Report Emails
• Audio Monitoring (Listen, Whisper, and Barge)

FAQ 2

• Why There are Multiple Lines on a VoIP Phone.
• QoS Glossary