Your inbound callers complain
they enter a key from your auto attendant menu and nothing happens, orWhen dialing into other
automated phone systems, the key tones you press are not recognized
(nothing happens),
the PBX tells you it did not understand your request
(in this case let us know the dialed number), orThe “length” of the tone
you press is too short,
When dialing into your Tel-One
voice mailbox:
The system does not wait
for a DTMF reply when entering *97 or *98, orMailbox accepts the
first reply and then drops the call or ignores the second or third
replies.
* DTMF stands
for Dual Tone Multi-Frequency signaling, fancy telephone talk for the “tones”
emitted when you press a key from the dialpad.
Ralph Di Caterino
If the rare case you experience keypad “touch-tone” (DTMF*) problems with your phones, Go to our Tel-One Support Portal to open a ticket
Problem scenarios include:
* DTMF stands for Dual Tone Multi-Frequency signaling, fancy telephone talk for the “tones” emitted when you press a key from the dialpad.