Tel-One Support

You can set up Call Forwarding using your extension phone's numeric keypad, or through the Tel-One web interface.

There are three types of call forwarding:

• Unconditional - all calls will be forwarded straight to the target number. Your extension phone won’t ring.
  
• Unavailable - the call will be forwarded after your extension phone rings (if it is not answered).
  
• Busy - the call will only be forwarded if you’re on the line with another call.
  
• Calls can be forwarded to any number that can be called from your phone- both extensions within the office and outside numbers.
  

Using your phone's keypad

Call Forwarding (like most Tel-One features) can be specified using "star codes" (two digits preceded by the * key, for example "* 69").

• To set up Unconditional Call Forwarding (which will forward calls immediately):
  
• Pick up your phone's handset or push the speaker button to get a dial tone
  
• Press *72 on the phone's numeric keypad
  
• The voice menu will prompt you to enter the extension number to be forwarded
  
• Key in your own extension number, followed by the # key
  
• The voice menu will prompt you to enter the target number
  
• Key in the target number, followed by the # key
  
• The voice menu will confirm your number and the target number.
  
• → Tip - Wait until the voice menu has finished talking before entering the number.
  
• To turn off Unconditional Call Forwarding from the original extension:
  
• Pick up your phone's handset or push the speaker button to get a dial tone
  
• Press *73 on the phone's keypad
  
• The voice menu will confirm that forwarding has been deactivated.
  
• → Tip - It may take a moment for the voice menu to respond.
  
• To turn off Unconditional Call Forwarding from the target (or any) extension:
  
• Pick up the phone's handset or push the speaker button to get a dial tone
  
• Press *74 on the phone's keypad
  
• The voice menu will prompt you to enter the original extension number
  
• Key in the original extension number, followed by the # key
  
• The voice menu will confirm that forwarding has been deactivated.
  

Other types of Call Forwarding

Other types of Call Forwarding can be set up similarly to Unconditional Forwarding.

To see a complete list of phone features, go to the Tel-One web interface, and select Feature Codes in the left-side menu.

Using the Web Interface

To set up call forwarding from the Tel-One web interface:

• Log into the Tel-One web interface
  
• Select Phone Features in the left side menu
  
• Under Call Forwarding, type in the numbers you want to forward to for Unconditional, Unavailable, and Busy Call Forwarding (you can select any or all types of forwarding)
  
• Check Enable next to the numbers you have entered
  
• Click Update to activate your changes.