You can set up Call Forwarding using your extension phone's numeric keypad, or through the Tel-One web interface.
There are three types of call forwarding:
Unconditional - all calls will be forwarded straight to the target number. Your extension phone won’t ring.
Unavailable - the call will be forwarded after your extension phone rings (if it is not answered).
Busy - the call will only be forwarded if you’re on the line with another call.
Calls can be forwarded to any number that can be called from your phone- both extensions within the office and outside numbers.
Using your phone's keypad
Call Forwarding (like most Tel-One features) can be specified using "star codes" (two digits preceded by the * key, for example "* 69").
To set up Unconditional Call Forwarding (which will forward calls immediately):
Pick up your phone's handset or push the speaker button to get a dial tone
Press *72 on the phone's numeric keypad
The voice menu will prompt you to enter the extension number to be forwarded
Key in your own extension number, followed by the # key
The voice menu will prompt you to enter the target number
Key in the target number, followed by the # key
The voice menu will confirm your number and the target number.
→ Tip - Wait until the voice menu has finished talking before entering the number.
To turn off Unconditional Call Forwarding from the original extension:
Pick up your phone's handset or push the speaker button to get a dial tone
Press *73 on the phone's keypad
The voice menu will confirm that forwarding has been deactivated.
→ Tip - It may take a moment for the voice menu to respond.
To turn off Unconditional Call Forwarding from the target (or any) extension:
Pick up the phone's handset or push the speaker button to get a dial tone
Press *74 on the phone's keypad
The voice menu will prompt you to enter the original extension number
Key in the original extension number, followed by the # key
The voice menu will confirm that forwarding has been deactivated.
→ Tip - It make take a moment for the voice menu to respond.
Other types of Call Forwarding
Other types of Call Forwarding can be set up similarly to Unconditional Forwarding.
To see a complete list of phone features, go to the Tel-One web interface, and select Feature Codes in the left-side menu.
Using the Web Interface
To set up call forwarding from the Tel-One web interface:
Log into the Tel-One web interface
Select Phone Features in the left side menu
Under Call Forwarding, type in the numbers you want to forward to for Unconditional, Unavailable, and Busy Call Forwarding (you can select any or all types of forwarding)
Ralph Di Caterino
You can set up Call Forwarding using your extension phone's numeric keypad, or through the Tel-One web interface.
There are three types of call forwarding:
Using your phone's keypad
Call Forwarding (like most Tel-One features) can be specified using "star codes" (two digits preceded by the * key, for example "* 69").
Other types of Call Forwarding
Other types of Call Forwarding can be set up similarly to Unconditional Forwarding.
To see a complete list of phone features, go to the Tel-One web interface, and select Feature Codes in the left-side menu.
Using the Web Interface
To set up call forwarding from the Tel-One web interface: