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Forwarding Calls Automatically

You can set up Call Forwarding using your extension phone's numeric keypad, or through the Tel-One web interface.


There are three types of call forwarding:

  • Unconditional - all calls will be forwarded straight to the target number. Your extension phone won’t ring.
  • Unavailable - the call will be forwarded after your extension phone rings (if it is not answered).
  • Busy - the call will only be forwarded if you’re on the line with another call.
  • Calls can be forwarded to any number that can be called from your phone- both extensions within the office and outside numbers.


Using your phone's keypad


Call Forwarding (like most Tel-One features) can be specified using "star codes" (two digits preceded by the * key, for example "* 69").


  • To set up Unconditional Call Forwarding (which will forward calls immediately):
  • Pick up your phone's handset or push the speaker button to get a dial tone
  • Press *72 on the phone's numeric keypad
  • The voice menu will prompt you to enter the extension number to be forwarded
  • Key in your own extension number, followed by the # key
  • The voice menu will prompt you to enter the target number
  • Key in the target number, followed by the # key
  • The voice menu will confirm your number and the target number.
  • → Tip - Wait until the voice menu has finished talking before entering the number.
  • To turn off Unconditional Call Forwarding from the original extension:
  • Pick up your phone's handset or push the speaker button to get a dial tone
  • Press *73 on the phone's keypad
  • The voice menu will confirm that forwarding has been deactivated.
  • → Tip - It may take a moment for the voice menu to respond.
  • To turn off Unconditional Call Forwarding from the target (or any) extension:
  • Pick up the phone's handset or push the speaker button to get a dial tone
  • Press *74 on the phone's keypad
  • The voice menu will prompt you to enter the original extension number
  • Key in the original extension number, followed by the # key
  • The voice menu will confirm that forwarding has been deactivated.
→ Tip - It make take a moment for the voice menu to respond.


Other types of Call Forwarding


Other types of Call Forwarding can be set up similarly to Unconditional Forwarding.

To see a complete list of phone features, go to the Tel-One web interface, and select Feature Codes in the left-side menu.



 

Using the Web Interface


To set up call forwarding from the Tel-One web interface:

  • Log into the Tel-One web interface
  • Select Phone Features in the left side menu
  • Under Call Forwarding, type in the numbers you want to forward to for Unconditional, Unavailable, and Busy Call Forwarding (you can select any or all types of forwarding)
  • Check Enable next to the numbers you have entered
  • Click Update to activate your changes.