Set up can be made from the Administrator's PBX or by the
extension owner from their User Portal.
Three settings are available, for
incoming or outgoing calls:
Always” to record all calls automatically
“On-Demand,”
Where the user would press *1 to start the
recording
Never" record calls on this extension
To play back a recorded
call, the user logs into their User Portal.
From the Call Monitor section, the
user can:
Click to Play the recording, or
Download the .wav file
Please note:
Download the .wav
file to your computer to save important conversations (a 10 minute call will
download to a 9MB .wav file).
Tel-One will store approximately 2,000
MB of your company PBX's most recent recordings, however, the number of days can
be affected by recording load, PBX capacity, and other factors.
Ralph Di Caterino
Each extension can be enabled for Call Recording.
Set up can be made from the Administrator's PBX or by the extension owner from their User Portal.
Three settings are available, for incoming or outgoing calls:
To play back a recorded call, the user logs into their User Portal.
From the Call Monitor section, the user can:
Click to Play the recording, or Download the .wav file
Please note:
Download the .wav file to your computer to save important conversations (a 10 minute call will download to a 9MB .wav file).
Tel-One will store approximately 2,000 MB of your company PBX's most recent recordings, however, the number of days can be affected by recording load, PBX capacity, and other factors.