Star Codes
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Modified on: Thu, 15 Feb, 2018 at 12:45 PM
Star Code |
Feature Description |
*** |
Dynamically Park a Call (in the 700-719 range) |
*{parking lot} |
Park a Call (to a specified park ext) |
*35{Ext} |
Extension Pickup - Answer a Call that is ringing at another extension |
*36 |
Domain Pickup - Answer a Call that is ringing within the same domain |
*37 |
Department Pickup - Answer a Call that is ringing within the same department |
*38 |
Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). |
*40 |
Activate Call Forwarding |
*41 |
Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal and re-activated with *40) |
*42 |
Set Forward No Answer Feature |
*48 |
Ask caller to enter PIN before connecting call |
*49 |
Ask caller to enter extension # before connecting call |
*50 |
Auto Answer/Intercom (3 or 4 Digit Ext) |
*55{Parking Lot} |
Retrieve a call from a Call Park Queue |
*61 |
To Voicemail - Unauthenticated |
*62 |
To Voicemail - Password Only |
*67<10 or 11 Digit phone number> |
To Connection w/ Privacy DID 11 Digit |
*67 |
To User w/ Privacy |
*69 |
Call Return |
*72 |
Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal and re-activated with *40) |
*73 |
DeActivate Forward |
*74 |
Activate Night Mode (Requires Setup) |
*75 |
DeActivate Night Mode |
*78 |
Activate Do Not Disturb |
*79 |
DeActivate Do Not Disturb |
*80 |
Activate Call Recording |
*81 |
DeActivate Call Recording |
*88 |
Make Agent Available for a Queue (Online) |
*89 |
Make Agent Unavailable for a Queue (Offline) |
*90 |
Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal and re-activated with *40) |
*91 |
DeActivate Forward Busy |
*92 |
Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal and re-activated with *40) |
*93 |
DeActivate Forward No Answer |
*98 |
Transfer to an Extension |
*99 |
Transfer to Self |
Shortcut |
Feature Description |
7 |
Transfer a call directly to voicemail (3 or 4 digit extension) |
71[0-9] |
Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
72[0-9] |
Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
99 |
Auto Answer/Intercom (3 or 4 digit extension) |
099 |
Invoke the Account Code feature |
5000 |
Unregistered Login to VMail (prompted for acct no and password) |
5001 |
Registered Login to VMail (prompted for password only) |
5002 |
Hot Desking Sign In |
5003 |
Request User's PIN then provides 2nd dial tone (useful for phones in public spaces) |
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