What is Enhanced Voicemail?
Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message.
Call Flow with Enhanced Voicemail
- Caller dials a DID or extension number
- Caller hears the called party's voicemail greeting
- The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension).
- If option 2 is chosen, the caller hears "Please leave a message after the tone".