Cloud One UC Call Center

Daily Call Statistics Report
Daily Call Statistics Report Our Manage Telco 'Daily Call Statistics Summary' report is designed to help you track and monitor your telco usage and...
Thu, 6 Dec, 2018 at 12:36 PM
Contact Center Monitoring and Reports
Contact Center Monitoring and Reports Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availabilit...
Thu, 6 Dec, 2018 at 12:50 PM
How to configure Call Center Report Emails
How to configure Call Center Report Emails Call Center Email Reports can be set up from a Call Center Supervisor login. Procedure Log into the Portal wi...
Thu, 6 Dec, 2018 at 12:55 PM
Audio Monitoring (Listen, Whisper, and Barge)
Audio Monitoring (Listen, Whisper, and Barge) Concept By utilizing the new features of 'Join Call'/'Whisper'/'Listen Only' call ce...
Thu, 6 Dec, 2018 at 12:56 PM